We have a 30-day return policy, which means you have 30 days after you receive your item to request a return.
To be eligible for a return, your item must be in the same condition you received it, never worn or unused, with tags and in its original packaging. You will also need your receipt or proof of purchase.
To initiate a return, you can contact us at info@hongk6.shop.
If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send the package. Items sent back without first requesting a return will not be accepted.
You can always contact us with any questions about returns at info@hongk6.shop.
Damage and problems
Please check your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can assess the problem and resolve it.
Exceptions/Non-returnable items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care items (such as beauty products). In addition, we do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns of clearance items or gift certificates.
Exchanges
The quickest way to ensure you get what you want is to return the item in your possession and, once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling-off period.
Notwithstanding the above, if the item is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition you received it, never worn or unused, with tags and in its original packaging. You will also need your receipt or proof of purchase.
Refunds
We will notify you as soon as we have received and inspected your return and let you know whether or not your refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Keep in mind that it may take some time for your bank or credit card company to process and record the refund as well.
If more than 15 business days have passed since we approved your return, please contact us at info@hongk6.shop.